2019: Year in Review(s)
Our Indigo Urgent Care team welcomed over 250,000 clinic visits across Washington in 2019. In turn, we received thousands of 5-star reviews online from patients and their families. We sincerely appreciate all feedback from our communities, so we’ve picked some of 2019’s best reviews that demonstrate what Indigo Urgent Care is all about.
They say laughter is the best medicine
“Dr. Brandon W was the best doctor I have ever had. So funny and light-hearted, yet extremely knowledgeable and helpful. Best doctor’s appointment ever.”
“Got me in right away. Fast friendly service with a smile. Provider and staff are great. Got my wrist X-ray and in and out in under an hour.”
Hostess with the Mostess
“This is the only place I will ever go again. They were so nice. Did my paperwork on a tablet instead of paper forms. I got offered coffee, tea or water. I wasn't made to feel guilty because I was sick. It was clean and modern. I will recommend Indigo to everyone. They accepted my state healthcare without a hassle. Amazing!”
“The best experience I have ever had walking into an emergent clinic and I used to work at another local one (that is saying something!). The building is clean and comfortable, I can tell they thought about even the smallest details to have the building come together. It is welcoming, friendly and calm. I checked in prior to my visit so I was able to go right back where I had the best care from a physician who cared. The staff were the absolute kindest medical professionals, even going above and beyond to bring my toddlers a drink and snack while they waited for me to be done. I have never been in a car accident before so they answered all my silly questions and gave me the reassurance I needed. Would always recommend and ALWAYS go back!”
Did we just become best friends?
“If I could make this clinic my primary care, I would. They are so nice and really take the time to listen. Wait times here have been low compared to other urgent care clinics I've been to, and their facility is very nice and modern.”
Kindness: A MultiCare Value taken to heart
“I was so amazed with the kindness of all the staff! They went above and beyond for me today and I couldn’t believe how much time the doctor spent with me, willing to answer all my questions. I’ve always felt rushed through the time with the doctor at walk in clinics but the whole staff was attentive and truly there to listen to you.”
SPOKANE SOUTH HILL:
You get a call, and you get a call, and everybody gets a call!
“Kellie was such a sweet nurse. She made me feel comfortable and treated me like a person, not just a patient. They have beverages while you wait and hold the door for you when you leave. I even received a follow-up phone call 2 days later to see how I was doing and they gave me recommendations on how to continue getting better. Great experience!”
Well, now we’re blushing.
“This is a very friendly, knowledgeable, caring clinic I've ever been to. You can book an appt. Online, they see you, care for you & they also follow-up with a phone call to see you are doing. 10 ☆'s in my book.”
Mama knows best
“I have 5 kids and this place has done everything from staples to Bronchitis for my them. They are wonderful always so nice and excellent care. You can check in online never have to wait long saves me a whole day in an ER. Amazing Clinic and people in Lake Steven's thank you for always giving my family amazing care.”
You know it’s serious if it’s written in all caps.
“All I can say is...FAST SERVICE. And great passionate thorough providers. Very helpful and educating. Thank you!”
No Shame in our Favorite Game
“No one should have a "favorite" urgent care, but we do; our family LOVES Indigo!! We're in and out within an hour or less (YES TO THIS!). They're clean and organized. Modern. The staff is friendly and answers questions. Even though our used-to-be go place has kids toys and activities, my kids prefer the expediency of Indigo more.”
But when I do, it’s a review for Indigo
“I usually don't write reviews because it takes a lot to satisfy me, but I have to say this place is simply amazing. The moment you walk in the door, you just know you're going to be taken good care of. It's a really well kept and clean environment, very friendly and attentive front desk staff. Special thank you to Teeka and Brian. I appreciate the hospitality I received from them. My doctor Dr. Lee was also a very nice lady, she wasted no time getting me in and out of there. Making sure I was taken care of and well satisfied. Thank you, Indigo.”